Operations Ambassador: Museum Gallery Guide
Job Details:
Department: Operations
Supervisor: Director of Operations
Position Type:
Job Summary:
A Museum Gallery Guide is part of a team working under the supervision of the Operations Director in collaboration with the Front Line Services Manager, Education Director, Museum Educators, Curator, Volunteers, and other Gallery Guides. The primary duties of a Museum Gallery Guide are to provide an active presence in museum galleries, provide security for display objects and museum property, provide welcoming and engaging visitor service, and present visitor information. The position requires a positive professional demeanor, excellent visitor service skills, and interpersonal skills. The Museum Gallery Guide must be a prompt, reliable, and collaborative team member, and must be available on weekends.
Skills & Qualifications:
- Positive, professional demeanor with effective communication and interpersonal skills
- Excellent visitor service skills; assertiveness, flexibility, patience, good judgment, and discipline
- Prompt, reliable, and collaborative team member
Responsibilities & Duties:
- Participate in required training activities
- Provide an active and reliable presence in museum galleries
- Provide security for exhibitions and museum facilities
- Provide welcoming and engaging visitor service
- Assist visitors with museum, planetarium, and exhibition information and directions
- Assist in crowd control and movement
- Provide tours as needed
- Other duties as assigned
- Weekend hours are required
